For best results, we recommend:

• Dry clean for optimal care
• Do not bleach or tumble dry
• Air dry in shade and iron on low heat if needed

• How much is this outfit?

The price of each outfit varies based on the design and customization requirements. You can view the price of your desired outfit directly on our website (https://ethiopian.store) . If you're interested in purchasing an item that isn't listed on the website, please share a picture with us, and we'll promptly provide you with the price and delivery time.

• How long will delivery take?

Delivery time depends on the product you choose and your location. Since most of the items we sell are custom made, depending on the design, processing time varies. But once the outfit is ready, delivery usually takes 3 to 5 days to the US. 

• How does shipping work?

We ship all our orders via DHL. Once your order has been shipped, you’ll get a notification email from DHL and you can expect delivery within a few days depending on your location. For local customers, you can pick up the order directly from our office.

• How does sizing work?

We provide a standard measurement chart on our website along with instructions on how to use it. However, we suggest that you should send your own measurements following the measurement guide to ensure a perfect fit.

• Where are you located?

We mainly operate from Ethiopia. We have offices in Addis Ababa and in the US.  Please check the footer of our website for addresses.

• Do you have a physical shop?

We don't have a physical store as we run our business online. We only have a workshop and you’re more than welcome to visit our office. 

• Do you have pre-made outfits?

Yes, but we do not keep a lot of inventory. Most of our products are custom made.

• Do you ship to (specific area) and how much is shipping?

We ship orders worldwide. Shipping is free if you are in the US, Canada, the EU, and the UK. If you are not in these regions, our system will automatically calculate shipping fees at checkout.

• Do you offer customization options for the outfits?

Customization is available, with pricing based on the complexity of the request. Contact us for customization details. 

• Do you make children’s outfits?

Yes, we make outfits for children of all age groups. Before ordering a children's outfit, you should contact us first to discuss measurement and pricing details.

• How do returns work?

A sold item is eligible for return within 14days of delivery and we’ll assist you through the returning process. However, custom orders (change in design, color, or pattern) are not eligible for a return, since they are made based on your specific needs. 

• Can I get a discount?

We usually run discounts around holidays and wedding seasons. And If you’re a returning customer or buying multiple outfits at once, we can arrange a discount for you. 

 

Orders processing days differ for each item. The shortest processing time is 1 day and the longest is 10 weeks depending on the type of product. After receiving your order confirmation email, you will receive another notification when your order has shipped. 

All items are shipped from Addis Ababa, Ethiopia

 International Shipping

We offer free shipping on all items to the following territories:

1. North America (The US & Canada)
2. The EU & UK
   

Shipping charges for other locations than these will be calculated and displayed at checkout.

Your order may be subject to import duties, taxes (including VAT), and tarrifs which are incurred once a shipment reaches your destination country. TheEthiopianStore is not responsible for these charges if they are applied and are the customer's responsibility.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at contact@ethiopian.store with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are unable to ship to P.O. boxes, so please use your address on checkout. Thank you.

Return & Cancellation Policy

Thank you for shopping with TheEthiopianStore. Every garment we create is handmade with care and tailored to our customers' preferences. If you are not completely satisfied with your purchase, please review our policy below.

Order Cancellation

Cancellation Within 24 Hours

You may cancel your order within 24 hours of purchase for any reason. No questions will be asked, and no cancellation fee will apply.

Cancellation After 24 Hours

After the initial 24-hour period, cancellation requests must be submitted by contacting our customer support team.

Please note:

• Cancellation requests after 24 hours may be subject to a flat $35 cancellation fee.
• Approval is at our discretion and depends on the production status of the order.
• Once an order has entered production or has been shipped, we may be unable to approve the cancellation.

Custom Orders

Custom orders cannot be cancelled once the order has been placed.

A custom order is any product modified at the customer's request, including changes to:

• Design
• Embroidery pattern
• Color
• Fabric
• Style
• Other product specifications

Size customization alone is not considered a custom order.

Return Period

Eligible items may be returned within 14 days of the delivery date for a refund or exchange.

Return Eligibility

To qualify for a return, all of the following conditions must be met.

1. Original Condition

Items must be returned in their original condition.

Returned items must be:

• Unworn
• Unused
• Unwashed
• Free from stains, odors, makeup, perfume, alterations, or damage
• Returned with all original tags, packaging, and accessories

Items that do not meet these requirements may not qualify for a refund or exchange.

2. The Item Must Not Be a Custom Order

Products customized at the customer's request are not eligible for return or exchange.

This includes modifications to:

• Design
• Embroidery pattern
• Color
• Fabric
• Style
• Other product specifications

Size customization only does not make an order a custom order.

Because custom-made garments are produced specifically to the customer's requirements, they cannot reasonably be resold. For this reason, custom orders are non-returnable.

3. The Item Must Not Be a Wedding Dress or Couples' Outfit

Wedding dresses and couples' outfits are not eligible for return or exchange.

These garments are handmade specifically for each customer based on their measurements, customization requests, and design selections. Due to their personalized nature, they cannot reasonably be resold.

For the purpose of this policy:

• Wedding Dresses include all products listed in our Wedding Dresses collection.
• Couples' Outfits include all products listed in our Couples' Outfits collection.

4. The Order Must Not Be a Rushed Order

Rushed orders are not eligible for return or exchange.

An order is considered a rushed order when the requested delivery date is 12 days or more earlier than the latest estimated delivery date shown on the product page.

This policy ensures our artisans have sufficient time to:

• Complete each garment to our quality standards
• Perform thorough quality inspections
• Make any necessary adjustments before shipment

Because rushing production limits our ability to maintain our quality standards, rushed orders cannot be returned.

Estimated delivery times are displayed on every product page. If you require an earlier delivery date, please contact us before placing your order so we can determine whether an expedited timeline is possible.

5. The Order Must Not Be a Bulk Order

Bulk orders are not eligible for return or exchange.

A bulk order is any order containing more than one quantity of the same product.

Because these orders are often produced specifically for larger quantity requests, they cannot reasonably be resold if returned.

6. Import Duties, Taxes & Customs Charges

The buyer is solely responsible for paying any import duties, customs fees, taxes, tariffs, or other charges imposed by the destination country.

If a shipment is returned because the buyer refuses to pay these charges or fails to complete customs clearance, TheEthiopianStore will not issue a refund.

Please review our Shipping Policy for additional information.

Return Shipping

Unless otherwise agreed in writing:

• The buyer is responsible for all return shipping costs, regardless of the reason for the return.
• All returned items must be shipped back to our facility in Ethiopia.

How to Return an Item

1. Contact us at contact@ethiopian.store to request return authorization and instructions.
2. Ship the item within the 14-day return period.
3. Share your tracking number with us once your package has been shipped.
4. Once we receive and inspect your return, we will notify you of the outcome and process your refund or exchange if approved.

Refunds

If your return is approved:

• Your refund will be issued to your original payment method.
• Original shipping charges are non-refundable.
• If requested, we will provide a receipt showing the original shipping cost via email or WhatsApp (when available).

Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

contact@ethiopian.store

Exchanges

We gladly accept eligible exchanges.

Please contact us before sending your item so we can confirm availability.

The buyer is responsible for any shipping costs associated with an exchange.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom orders (excluding size-only customization)
• Wedding dresses
• Couples' outfits
• Rushed orders
• Bulk orders
• Products requested that are not listed on our website (special-order items)
• Items that have been worn, washed, damaged, altered, or used by the customer
• Items returned without their original tags, packaging, or accessories
• Orders returned because the buyer refused to pay customs duties, taxes, tariffs, or import fees

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union (EU), you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.

To qualify for a return under this right, the item must be:

• Unworn and unused
• In its original condition
• Returned with all original tags, packaging, and accessories
• Accompanied by proof of purchase

Exceptions: Under Article 16(c) of the EU Consumer Rights Directive, the 14-day cooling-off right does not apply to goods that are made to the consumer's specifications or are clearly personalized. As a result, this right does not apply to:

• Custom orders (including changes to the design, embroidery pattern, color, fabric, style, or other product specifications)
• Wedding dresses
• Couples' outfits
• Products specially made or personalized for the customer

Please note that size customization alone is not considered personalization under our policy. Products customized only to the customer's measurements remain subject to the return eligibility requirements outlined in this policy unless they fall within another non-returnable category.

Contact Us

If you have any questions regarding this policy or need assistance with a return or exchange, please contact us at:

Email: contact@ethiopian.store

Thank you for choosing TheEthiopianStore.