Cancellation:
Customers may cancel their order within 24 hours of purchase for any reason, with no questions asked and no fees applied. After this period, cancellations must be requested by contacting us directly. Please note that cancellations after 24 hours maybe subject to a flat $35 cancellation fee, and approval is at our discretion depending on the status of the order. Once an order has been processed or shipped, we may not be able to accommodate a cancellation.
Return Period:
You have 30 days from the date of receipt to return your item(s) for a refund or exchange.
Eligibility:
- Items must be returned in their original condition, unworn, and with all original packaging and tags.
- Items must not be custom orders (change in design, pattern, or color), as it is going to be specifically tailored to you wants and needs.
- Buyer is responsible for all import taxes, duties, and tarrifs imposed by the country of destination. If items are returned due to the buyer not fulfilling these responsibilities, TheEthiopianStore is not going to issue a refund. Please read our shipping policy for more information: https://www.ethiopian.store/policies/shipping-policy.
Return Shipping:
The buyer is responsible for return shipping costs regardless of the reason for the return. All returns must be shipped to our location in Ethiopia.
Process:
1. To initiate a return or exchange, please contact us at contact@ethiopian.store to receive a Return Authorization Number and instructions.
2. Ship the item(s) back to us with the Return Authorization Number clearly marked on the package.
3. Once we receive and inspect the item(s), we will process your refund or exchange.
Refunds:
- Refunds will be issued to the original payment method less initial shipping costs. We will send a receipt for the shipping cost to your email or WhatsApp number if available.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ethiopian.store.
Exchanges:
- Exchanges are accepted; please contact us to discuss availability and any additional terms.
- Any additional shipping costs for exchanges are the responsibility of the buyer.
Non-Returnable Items:
- Items not eligible for return include those that are damaged or altered by the customer.
- Custom orders tailored to the needs of the customer are not returnable.
If you have any questions or need assistance with your return or exchange, please reach out to us at contact@ethiopian.store. We’re here to help!
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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